Introduction

This Cancellation and Refund Policy outlines the terms and conditions regarding the cancellation of orders and the process for refunds for services provided by Intap Studios Private Limited (“PhotoZoot”)

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Definitions

• You or Your: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement): Refers to Intap Studios Private Limited (“PhotoZoot”)

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Cancellation Policy

1. Service Order Cancellation

   • You may cancel your service order within 24 hours of placing the order without any penalty. Cancellations made after this period may be subject to a cancellation fee based on the progress of the work.

   • To cancel an order, please contact Us immediately at zoot@photozoot.in. We will confirm the cancellation and inform You of any applicable charges.

2. Non-Cancellable Services

   • Once image processing has begun, the service order becomes non-cancellable.

   • Services that require the shipping of products to PhotoZoot are non-cancellable once the products have been received by Us.

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Refund Policy

1. Eligibility for Refunds

   • Refunds are only available for orders cancelled within the 24-hour cancellation window or if We are unable to fulfill the service due to circumstances beyond Your control.

   • Once image processing has begun, You will no longer be eligible for any refund.

2. Reprocessing Policy

   • If You are not satisfied with the quality of the processed images, We may, at Our sole discretion, offer a re-processing service at no additional cost.

   • The decision to reprocess images will be determined solely by PhotoZoot and will depend on the nature of the issue raised.

3. Non-Refundable Services

   • Once the digital images have been delivered, the service is considered complete, and no refunds will be issued.

4. Refund Process

   • If a refund is approved, We will process the refund within 7-10 business days.

   • Refunds will be issued through the original payment method used at the time of purchase. We are not responsible for any delays caused by the payment provider.

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Additional Information

• We reserve the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be communicated via Our website or directly to You.

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For any questions or concerns regarding this policy, please contact Us at zoot@photozoot.in